Privacy Policy

The I.O.B.Z. with registered office at Muldersveld 16, 9041 Oostakker (BE), with company number BE 0763 723 461 (hereinafter “we”, “us” or “our”) processes personal data in accordance with this privacy statement.

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For further information, questions or comments regarding our privacy policy, please contact the administrator of the iobz.be website (hereinafter “Website”) at instituut@iobz.be.

What personal data do we collect from you during your visit to the Website?

Technical information (IP address, browser type, geographical location and operating system) and information related to your browsing behaviour (e.g. which links you click on on the Website, how long or how many times you visit a page).

Identity data (name, (delivery) address, e-mail address, telephone number, billing information).

How do we obtain your personal data?

When you visit our Website, we collect technical information and information about your browsing behaviour through cookies (see below).

When you place an order on our Website, we collect your identity details and information regarding the products ordered via the order form.

When you subscribe to our newsletter and/or (personalised) advertising mailings, we obtain your e-mail address via the form.

When you use our contact form, we collect your contact information via the form. This is necessary to communicate with you in the correct way.

Why do we process your personal data? (purposes)

We use your technical information to (i) provide and improve the Website, (ii) put together anonymous statistics and (iii) improve your user experience when visiting the Website.

We use your identity information to (i) execute the placed order, i.e. delivery and invoicing and/or (ii) send you a newsletter and/or (personalised) advertising.

Are we allowed to process your personal data? (legal basis)

We are allowed to process your technical information because on the one hand you give us permission to do so via the ‘cookie’ banner (see below) and on the other hand because it is part of our legitimate interest to continuously improve our Website and services.

We are allowed to process your personal information and your ordered products for the purpose of executing our agreement, i.e. your order. Without your name, address etc. it’s impossible for us to deliver your order to you. That’s why it is necessary that we ask you for this data. As a company, we often have to process and keep track of your personal data because we are legally obliged to do so.

For sending you our newsletter or (personalised) advertising, we will ask you for your permission in advance. You always have the possibility to withdraw this permission, after which we will no longer send you such advertisements.

Do we share your personal data with third parties?

If necessary for the fulfilment of the intended purposes, your personal data will be shared with third parties: for example the creator/host of our Website or the bank/ payment service provider that facilitates the payment of your order and will intervene as soon as you wish to make the payment with your card.

We guarantee that all third parties will take the necessary technical and organisational measures for the protection of the personal data.

How long do we store your personal data?

Your personal data will only be processed for as long as necessary to fulfil the purposes. They will be stored for the period necessary to fulfil the purposes or to comply with legal requirements (e.g. in the field of accounting).

What are your rights? (Right of access, correction, deletion, restriction, objection and transferability of personal data)

You have the right to access your personal data at all times and you can correct them or have them corrected if they are incorrect or incomplete, have them deleted, restrict their processing and/or object to their processing, including profiling.

If the processing of your personal data is based on your prior consent, you evidently have the right to withdraw that consent.

On top of that, you have the right to obtain a copy (in a structured, accessible and machine-readable form) of your personal data and to have the personal data forwarded.

To exercise these rights, you can:

• adjust the settings of your customer account yourself; and/or
• send an e-mail to the following e-mail address: instistuut@iobz.be (You may be required to present additional identification to confirm your identity).

Where can you make a complaint?

Voor meer informatie of klachten kunt u ook contact opnemen met de Gegevensbeschermingsautoriteit.